Another One for the "Bad List"

I had the worst experience at one of our local Costcos yesterday. I realized it was Friday and their food area would be busy but I was no where near prepared for what was to come. We decided to order our pizzas as we checked out because we have an executive account, so we did it and waited. We went to "check in" and let them know we were there and the guy that helped us went over and asked how long the wait was coming back saying it'd be about 20 mins. Okay, that's reasonable...so we went back to wait. After about that we went back again, eight more minutes, okay. As we were waiting we watched two women piling pizzas into two shopping carts, it turned out they had ordered 22! Meanwhile a woman with four kids was standing next to me starting to go a little crazy, by now it had been almost an hour. Did I mention that on our second trip up there was a lady saying she called in nine pizzas? So we figured there were lots of phone orders, but where was ours? To make a long story short, they lost our order, no one ever actually confirmed they even had an order for us and we weren't the only one this happened to(!). My stepdad complained something to a manager who reimbursed us and another lady for the orders but it didn't end there. My mom decided to wait at the counter to make sure they were even making them and they weren't! TWICE the ONE girl at the register had to make sure they threw the things into an oven and both times they weren't in there. Overall with all the phone orders that they decided to prioritize over the people waiting in person, it took us about an hour and a half to get the two pizzas. The woman with the kids actually did a happy dance after waiting an hour for her ONE. I cannot believe how messed up (to say the least, I was saying a whole lot more yesterday) the system is there and I will never be buying pizza there again until they decide to upgrade the kitchen to the size it needs to be to handle the orders they decide to take. That was the single worst Costco experience we've ever had and we'll definitely be going to a different one for everything from now on.